We answer your questions here

Do you offer international shipping?

We ship in and out of Costa Rica. We made it!!!! ❤️

Which methods of payment do u accept?

We accept various forms of payment, including credit cards, debit cards, paypal, jungle bitcoin and other online payment methods. During the checkout process you will be able to see the options available. Remember that if you need help we are also available by whatsapp!!!..(emogi florcitas)

How can I track the status of my order after I have made my purchase?

Once you make your purchase, you will receive a confirmation email with a tracking number. You can use this number to track your order directly on our website or through the shipping company. Blessings on your purchase! (emogi stars)

Do you have sustainable packaging options for your products?

Yes, at Ancestral Beauty we are committed to sustainability. All our products are packaged responsibly, using recycled and/or biodegradable materials wherever possible.

How do I wash and dry my clothes?

You can read the washing instructions on each piece, however we always recommend hand wash or machine wash on a delicate cycle. Our best recommendation...NEVER tumble dry!!! hahaha.

Why won't it let me buy things from the apotecario if I order a shipment abroad from Costa Rica?

Because for all cosmetics there are different shipping policies in each country, so it is not possible to send it outside of Costa Rica. However, we do not lose faith!!!..hahaha...

What are the opening hours of the physical shop in Uvita?

Raining seasson 

Mon to Fri 9.30am to 5pm - Sat 10am to 3pm

Summer season

Monday to Saturday  8am to 6pm

What are the opening hours of the physical shop in escazu?

Mon to Fri 9:00am to 6:00pm - Sat 9:00am to 4:00pm

Do I find the same in both physical shops?

In Escazú we have a small and delicate selection of our best products, however in Uvita and on our website you can have more choice.

What is the company's exchange policy?

We do not accept returns or exchanges, unless you receive a broken, wrong or defective product.